Privacy Policy

1. Introduction

MathMap ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning management system.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, student ID, school program, grade level
Profile Information: Skill level, teaching notes, academic preferences
Contact Information: Phone number, parent email, communication URLs (whiteboard, video conference)
Payment Information: Processed securely through third-party payment processors (we do not store full payment card details)
Lesson Information: Scheduling, attendance, payment records, lesson notes

2.2 Educational Data

As part of the Service, we collect:

Course enrollment and progress information
Problem submissions and solutions
Assignment completion status and scores
Interactive task responses
Learning progress and performance metrics

2.3 Automatically Collected Information

When you access the Service, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages viewed, time spent, navigation patterns, access times
Location Information: General geographic location based on IP address

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service.

3.1 Essential Cookies

These cookies are necessary for the Service to function properly:

Session Cookies: Django session cookies to maintain your logged-in state
CSRF Tokens: Security cookies to prevent cross-site request forgery attacks
Cookie Consent: Remembers your cookie preferences

3.2 Analytics Cookies

With your consent, we may use analytics cookies to:

Understand how users interact with the Service
Analyze usage patterns and trends
Improve the Service based on user behavior
Measure the effectiveness of educational content

3.3 Managing Cookies

You can control cookie preferences through our cookie banner. Essential cookies cannot be disabled as they are necessary for the Service to function. You can also configure your browser to refuse all cookies, but this may limit your ability to use certain features of the Service.

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Create and manage user accounts
Schedule and manage tutoring lessons
Track educational progress and provide personalized learning experiences
Process payments and maintain financial records
Communicate with users about lessons, assignments, and Service updates
Respond to user inquiries and provide customer support
Send administrative information, such as changes to terms or policies
Monitor and analyze usage patterns to improve the Service
Protect against fraudulent, unauthorized, or illegal activity
Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 With Teachers and Instructors

Your educational data, progress, and profile information may be shared with your assigned teachers to facilitate instruction and personalized learning.

5.2 With Parent/Guardians

For users under 18, we may share educational progress, lesson schedules, and payment information with parents or guardians as appropriate.

5.3 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

Payment processors
Email service providers
Cloud hosting services
Analytics providers (only with your consent)

5.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Prevent fraud or security issues

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit using HTTPS/TLS
Secure database storage with access controls
Regular security assessments and updates
Limited employee access to personal information
Secure authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide the Service to you
Comply with legal obligations (e.g., tax, accounting requirements)
Resolve disputes and enforce agreements
Maintain educational records as required by applicable laws

When you delete your account, we will delete or anonymize your personal information, except where we are required by law to retain it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

8.2 Correction

You can update your account information at any time through your profile settings.

8.3 Deletion

You may request deletion of your account and personal information, subject to legal retention requirements.

8.4 Opt-Out

You can opt out of:

Marketing communications (while still receiving essential Service communications)
Analytics cookies through the cookie banner

8.5 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR, including:

Right to object to processing
Right to restrict processing
Right to lodge a complaint with a supervisory authority

9. Children's Privacy

The Service is used by students, including those under the age of 18. We take the privacy of minors seriously:

We collect only information necessary for educational purposes
Parents/guardians can access their child's educational information
We do not knowingly collect information from children under 13 without parental consent
We comply with applicable children's privacy laws (COPPA, FERPA, etc.)

If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

The Service may contain links to third-party websites or services (such as video conference tools or digital whiteboards). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Updating the "Last updated" date at the top of this policy
Sending an email notification to registered users
Displaying a prominent notice on the Service

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us through the Service's support channels or email us directly.

For data protection inquiries from EU residents, please include "GDPR" in your subject line.